Terms and Conditions

Welcome to www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist). This Website is owned and operated by www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), whose registered office is in Delhi. Address E-57, Saket, New Delhi 110017

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), and constitute a legally binding agreement, between you ("the Customer", the "User" or "Independent Licensed Chemist") and Mychemist.co.in.

Term “Independent Licensed Chemist” is referred to the chain of independent Licensed Chemist or an Individual Chemist which www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) appoints as unit/entity to execute the order/Request. www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) appoints or Tie-up with existing or setting up new Chemist (Licensed Chemist) in a particular area on the behalf of Mychemist to serve orders and Services to the customer.

www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) is a Order aggregator or Mediator to facilitate the transaction of any product/Order/Information from a “User” (referred to any person or on the behalf of any person to use the website of www.mychemist.co.in to avail any services.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

Privacy Policy

Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to mychemist.co.in

We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

1. Creating an Account

1.1 To use certain features of the Website (e.g., ordering Products, posting rating/reviews, receiving Mychemist newsletters), you must set up an account with www.mychemist.co.in and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address or any other information requested thereon including some compulsory and non-compulsory information. Our Privacy Policy protects all of your registration information. (Kindly refer our Privacy Policy)

1.2 you represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your Mychemist Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Mychemist Account.

1.4 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Mychemist account, you shall immediately notify www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) via mail at care@mychemist.co.in or contact details provided.

1.5 It is your responsibility to keep your email address up-to-date on your account setup at Mychemist.co.in so that we can communicate with you electronically.

1.6 By creating this account you agree to receive communications from us via email, telephone, SMS and chat. If you, at any time, wish to discontinue receiving communications from us, you agree to notify us by email.

1.7 Termination You agree that www.mychemist.co.in or related company/Subsidiary (Referred as Mychemist), in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Mychemist.co.in shall not be liable to you for any such termination. Your right to use the Mychemist Website/Service immediately ceases upon termination of your access/use of the Website.

1.8 USER Eligibility Our Customers or Users must be over 18 years of age and registered with us. www.mychemist.co.in is not intended for children under the age of 18. We will not knowingly collect information from mychemist visitors in this age group.

2. Security Policy

All your transactions are 100% secure when you place an order online at mychemist.co.in. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

3. Price and Payment

3.1 All our product listed on Website are supplied and processed by Independent Licensed Chemist (Refer the definition on Independent Licensed Pharmacy) and include all applicable statutory taxes as per the Govt. law applicable or prevailing from time to time.

3.2 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

3.3 We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

3.4 The following are our delivery charges: Delivery charges for ALL orders: Rs. 25/- FREE Delivery on Medicine orders of Rs. 250 or more.

3.5 Delivery times may vary depending on the delivery location as well as the type of product you order. We Claim to deliver order in 4-6 hours-delivery time and we make all necessary efforts to execute the same. Incase. Rarely if we are unable to supply the same in the committed time for any foreseen reason we are not liable for the same.

3.6 You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery or any of the payment links mentioned on our website.

3.7 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

3.8 All payments made on our website or through our website and information shared to make the payment are protected and secured by Third-party with all security measures.

4. Use of Information on the Website

4.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

4.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

4.3 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist).

5. Disclaimer of Warranties and Limitation of Liability

5.1 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

5.2 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) cannot guarantee the adequacy, currency or completeness of the Website content. www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

5.3 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. www.mychemist.co.in or related company/Subsidiary . com (Referred as Mychemist) is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.

5.4 Please note that while www.Mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) has made every effort to accurately display the colors of products on its Website, the actual color you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be the same as the color of the Products delivered to you.

5.5 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) make all measures to update the information from time to time. Still, Rarely it may happens that Product is not updated with latest Packaging as packaging may change with discretion of respective brand owners.

5.6 We may let you view our information and communicate with us through the Social Media services such as Facebook, Youtube, Twitter or any such related platform. www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

5.7 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Mychemist Users.

5.8 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist) reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

6. Website Availability

We take all reasonable care to ensure the availability of the www.mychemist.co.in Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. www.mychemist.co.in does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

7. Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.

8. Terms of Sale

8.1 Mychemist.co.in may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

8.2 Mychemist.co.in reserves the right to discontinue any program or offer on its Website.

8.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on Mychemist.co.in

8.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Mychemist.co.in and/or its affiliates and/or Independent Licensed chemist. You confirm that you have had a physical examination by a physician and do not require a physical examination.

8.5 You understand that all Products/Orders are sold, processed or executed by Independent Licensed Pharmacy or a registered pharmacist being the responsibility of Independent Licensed Pharmacy.

8.6 If you are the patient/parent/authorized person on behalf of the patient, you authorize and appoint the Mychemist.co.in and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent/Uploaded to the Mychemist.co.in portal; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorize Mychemist.co.in and/or its affiliates or Independent Licensed Chemist to process and deliver the order by by Home delivery or Store pick-up. This authorization shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.

"YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES."

8.7 "If you are the parent/legal guardian/authorized person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Mychemist.co.in and/or its affiliates on the Patient's behalf."

9. Ordering and Prescription Medication Policy

9.1 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), is a order aggregator or mediator or facilitator to collect your order and give it to its associate or Independent licensed chemist, and takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

9.2 Mychemist.co.in or its associate or Independent Licensed Chemist will not dispense any prescription medication without a valid prescription from a licensed physician.

9.3 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via Physical display or Prescription at the time of Purchase or delivery, and this prescription shall then be subject to the scrutiny of and approval by our Mychemist.co.in or its associate or Independent Licensed Chemist.

9.4 If Mychemist.co.in or its associate or Independent Licensed Chemist have any questions or concerns about the prescription(s) you hereby authorize them to consult with an external network of doctors about the validity of the prescription.

9.5 The drug information provided in the www.mychemist.co.in is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.

9.6 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), requires either the User or Customer or the Authorized Eligible person to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from mychemist.co.in.

9.7 At mychemist.co.in, an Authorized Eligible person can order prescription medicines on your behalf.

10. Return and Refund Policy

10.1 Refund Policy
www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), is a technology platform which acts as mediator or order aggregator or to facilitate the use of digital platform to order with Independent Licensed Chemist.
www.mychemist.co.in or related company/Subsidary. com (Referred as Mychemist), does not store, Sale any of the medicines listed in the website directly and thus hold limited responsibility for Return and Refund or product.
At www.mychemist.co.in, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below.
Mychemist.co.in extend its full support to refund/return of products limited to product scope which may be or may not be mentioned varying from product to product.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by COD, it will be processed and executed by our channel partner referred as Independent Licensed chemist and entirely lies upon their discretion for executing the same.

10.2 Return Policy
www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), or its related associate in terms of Independent License chemist do not permit return of product for Personal care or Hygiene like Injections, Medical Devices – Health Monitor etc. Return of product varies from product to product depending on scope of product and its right use. Still, We try our best to facilitate the service of Return and Refund, wherever and whenever possible.
www.mychemist.co.in or related company/Subsidary.com (Referred as mychemist), hold limited responsibility any not obligation or liability to accept the return of product. ,br/>

How to Request Refund/Return
You can Modify or Cancel your order by accessing your login Id and profile on our website. Further you can contact care@mychemist.co.in or Call +91-708-807-8888 for the same. We take all measures and efforts for a convenient processing of your requests.

11. Copyrights, Trademarks and other Intellectual Property Rights

11.1 As per the Terms and Conditions of www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist). All other trademarks not owned by www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist).

11.2 You hereby agree that you will not reproduce, duplicate or copy the content of www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

12. User Indemnification

You hereby agree to indemnify, defend, hold harmless www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), and its officers, directors, employees, agents, information providers, partners, licensors, advertisers, Associated, Independent License Chemist and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.

13. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

14. No Waiver

No failure on the part of www.mychemist.co.in or related company/Subsidiary .com (Referred as Mychemist), to enforce any part of these Terms and Conditions shall constitute a waiver of any of www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), nor the reliance of any person on www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), shall have any legal effect whatsoever.

15. Submissions

15.1 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website, including but not limited to, Ratings & Reviews, Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.

15.2 www.mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

15.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

15.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Mychemist.co.in Website.

15.5 www.Mychemist.co.in or related company/Subsidary.com (Referred as Mychemist), does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

Changes to these Terms and Conditions -

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Mychemist.co.in Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 10/03/2019.

Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of New Delhi.


It is mandatory to send/upload a scanned copy of a valid prescription from an authorized Doctor. Kindly Show the original prescription at the time of delivery or picking up of medicines.

Please proceed only if you accept all the conditions enumerated herein above, out of your free will and consent.

If you have any question about the Privacy Policy, content of website or Terms and Condition, Please contact care@mychemist.co.in or Call +91-708-807-8888

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